Services

Operate to innovate and address today’s public sector challenges

Expand your capabilities and advance your mission with an innovative portfolio of government managed services and solutions.

From safeguarding troops to providing a safety net for seniors, the work that you do is essential to the lives of the people you serve. And with ever-increasing needs and complexities, your agency’s ability to deliver on its mission depends on the capabilities and processes you have in place. Deloitte’s Operate offerings can help. We expand your capabilities and capacity—supporting you with a tailored mix of technologies, processes, and skills. Whether you need to modernize applications, boost efficiency, improve customer experiences, digitize government services, optimize public sector IT, or rapidly augment your staff to address new demands, we’ll work together to get it done.

OperateEdge™: A new approach to public sector IT operations management

Government leaders are looking to transform their organizations to more nimble and innovative teams who can make proactive, data-driven decisions to manage their public sector IT operations. OperateEdge is an innovative IT operations management platform that infuses ITOps with AI and machine learning so your leaders and teams can move from “keeping the lights on” to lighting the road ahead. By integrating out-of-the-box dashboards and analytic tools with existing public sector IT systems, OperateEdge helps drive predictable performance while also delivering actionable insights, efficient automation, and greater transparency. Learn more.

Explore our Operate offerings

It’s more challenging than ever to accomplish your mission while adapting to today’s rapidly evolving technological, systems, and workforce needs. See how Deloitte’s decades-deep experience across the public sector can help you anticipate and overcome common challenges to maintaining and innovating operations.

Client spotlights

Future of Work: Ways of working in uncertain times

Modernizing and operating HR services

A federal agency with a security focus had long relied on manually intensive, outdated systems for personnel, payroll, and benefits. Not only were these legacy systems operationally inefficient; they were unsatisfying for users, too. Deloitte helped modernize and operate the agency’s HR services, including:

Leveraging a cloud platform for onboarding and orientation.
Identifying experienced personnel to develop trainings for new staff.
Automating processes and deploying a digital workforce (robotics) so that personnel could focus on complex cases.

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Protecting access to government assets

A federal department with a complex ecosystem—multiple operating divisions, 275,000 staff members, and millions of external users— needed to comply with several federal mandates intended to safeguard against unauthorized access to government information and physical facilities. Deloitte helped develop and operate a solution that included:

Implementing a hybrid cloud solution with a full breadth of cybersecurity services.
Providing ongoing identity management, access management, credentialing services, infrastructure support, and help desk support.
Managing external user identities.

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Rapidly train and deploy customer service agents

With call volumes from residents rising nearly fourfold during the pandemic, a state labor department needed to rapidly establish a contact center to take calls and assist claimants via a mainframe-based computer system. Deloitte helped by providing operations and oversight, including:

Sourcing, training, and deploying 900 customer service agents within three days.
Implementing an interactive voice response system for call routing and measurement.
Developing and implementing an outbound communication strategy, including social media sensing.

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Explore Deloitte’s latest insights on Operate to Innovate for government.

Get in touch

Sam Kapreilian

Principal | Deloitte Consulting LLP

skapreilian@deloitte.com

+1 617 437 2675

Sam is a principal in Deloitte Consulting and serves as Deloitte’s senior relationship leader with NASA. He also has responsibility for Deloitte’s managed services marketplace across government and pu... More

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