Services

Financial and operational efficiency in higher education

Improve institutional financial and operational performance

Higher education CFOs and senior leadership teams today face many new cost pressures and growing regulatory and compliance requirements, not to mention opportunities and risks that come with rapidly changing technology. Deloitte takes a holistic approach to problem-solving, working collaboratively to advance financial efficiency and operational effectiveness across the entire higher education institution.

Shared services for higher education: An overview

Many higher education institutions are incorporating shared services into their administrative models to address increasing costs pressures and demands for more service-oriented administrative support. While shared services present an opportunity to rethink how administrative services can support the academic mission of an institution, there is no one-size-fits-all approach.

Our work in action: Tufts University case study

Higher education institutions—even universities with extensive resources—are exploring how to remain financially strong while continuing to evolve support of their teaching, learning, and research missions. Tufts University took a hard look at its administrative processes and discovered that redundancies and fragmentation in administrative areas were leading to inefficiencies and unnecessary spending. So they enlisted a service provider to develop a shared services strategy—one that would allow Tufts to focus more on its mission and to greatly improve administratively while reducing costs.

Our work in action: A case of administrative modernization

To increase investment in its long-standing academic mission, the leaders of a top-tier, private research university knew they needed to optimize the administrative services supporting it. They selected Deloitte to help create a model that would satisfy the diverse needs of the academic and administrative units across campus. What began as a shared services project became a comprehensive administrative modernization initiative that included technology rationalization, re-imagined administrative service delivery, and investments in areas such as training. The university now has a flexible, scalable administrative model to provide top-quality service to faculty, staff, and students.

Administrative modernization

The Deloitte difference

Drawing on the strength of Deloitte’s network and full suite of resources and capabilities, we offer tailored support for higher education CFOs and their teams—helping to identify, set, and execute their strategic vision and improve institutional performance. Our professionals have deep knowledge of the unique challenges facing universities today and work closely with CFOs and other higher education finance leaders to gather, interpret, and deliver insights that inform timely decisions. Together, we develop an approach that drives university-wide value for students, faculty, and staff in order to improve higher education operational effectiveness and financial transformation.

Deloitte Higher Education practice overview

Contacts

Scott Friedman
Principal
Please contact for:
Administrative modernization
+1 215 789 2753

John Curry
Director
Please contact for:
Budgeting and planning
+1 617 437 3322

Jim Kemp
Managing Director
Please contact for:
Research administration
+1 216 496 4383

Virginia Fraser
Principal
Please contact for:
Administrative modernization
+1 412 402 5962

Max Goralnick
Managing Director
Please contact for:
Sourcing and procurement
+1 651 233 6485

Mark Blumkin
Managing Director
Please contact for:
Facilities and space
+1 201 264 6234

Eric Morse
Managing Director
Please contact for:
Audit services
+1 317 752 6841

Ann Kamasky
Partner
Please contact for:
Indirect tax recovery
+1 414 807 9696

Leadership

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Get in touch

Jeffrey Bradfield

Jeffrey Bradfield

National Practice Leader | Higher Education

Jeff leads Deloitte’s Higher Education Consulting practice. With more than 22 years of experience, Jeff has served a range of clients in the Federal, State, and Local Government markets as well as an ... More

Betty Fleurimond

Betty Fleurimond

Managing Director | Deloitte Services LP

Betty is a managing director in Deloitte’s Higher Education sector with responsibility for market leadership and client relations, nationally. Under Betty’s market development leadership, the Higher E... More

Cole Clark

Cole Clark

Executive Director | Higher Education

Cole leads client and community outreach and relationships for Deloitte Services LP’s Higher Education practice. He has more than 25 years global experience in education technology and six years of gl... More