Services

State of Texas: Department of Information Resources Contract DIR-SDD-2044

Deliverables Based IT Services contract

Deloitte Consulting is dedicated to providing outstanding professional services to state and local government organizations in the State of Texas. Our more than 36-year commitment to serving Texas government has given us the opportunity to work with many agencies and to understand the underlying business processes and challenges encountered when serving your constituents.

DBITS Contract specifics

Deloitte is pleased to be able to provide services to State and Local government agencies under the Department of Information Resources Deliverables-Based IT Services Contract (DBITS). This contract vehicle benefits users by eliminating the request-for-proposal requirement and accelerating service delivery via this fully competed contract mechanism. The process saves your organization time and money allowing for Deloitte to contract directly eligible entities, including Texas state agencies, public institutions of higher education, public school districts, or other local government entities.

From our six offices located throughout Texas, Deloitte’s public sector professionals are well positioned to help facilitate collaboration and effective communication with our agency clients. 

Please refer below to find additional information about the services offered through the DIR Cooperative Contracts Program and how to obtain quotes, place a purchase order and warranty information.

 

Contract specifics:
Contractor: Deloitte Consulting LLP
Contract Number: DIR-SDD-2044
Vendor ID: 1061454513400 

Services offered

Application Maintenance and Support 

Application Maintenance and Support includes the skills and requirements for supporting application systems, including troubleshooting, modifying, maintaining and enhancing legacy systems. Application Maintenance and Support also applies to applications running in a production environment.

Examples of included services: research, analysis, design, programming, testing, documenting and implementing maintenance changes; correcting software errors; modifying reports and ensuring accurate report runs; making modifications to the applications and documentation; writing ad hoc queries; loading and applying changes to the software language and/or database in which the application is written; providing corrections for production or any changes needed and participation in disaster recovery testing, planning and documentation.

Enterprise Resource Planning (ERP)

ERP is an amalgamation of an organization’s information systems designed to automate and integrate a variety of functions, commonly referred to as “back office”, including financials, human resources and asset management. These systems are modularized and generally highly configurable.

Examples of included services: planning and assessment; requirements development; business process reengineering (BPR); implementation and conversion services; application programming and support services; database administration, system software administration and support; functional support; and training support.

Service Oriented Architecture (SOA)

SOA organizes business software in a granular fashion so that common functions can be used interchangeably by different departments internally and by external business partners. The more granular the components (the more pieces), the more they can be reused. SOA is a way of thinking about IT assets as service components. When functions in a large application are made into stand-alone services that can be accessed separately, they are beneficial to several parties. SOAs are implemented via application programming interfaces (APIs) that allow components to communicate with each other.

Examples of included services: planning and assessment; requirements development; proof of concept; implementation; deployment; governance; application programming and support services; system software administration and support; and training support.

Project Management

Project Management service providers may perform any or all of the project management processes identified by the Project Management Institute as published in Table 3-45 of the PMBOK® Guide, Third Edition or most recent.

Examples of included services: utilizing the Customer’s tools and processes, using off-the-shelf tools or using Vendor’s own proprietary tools and processes to manage a project.

Technology Upgrade/Migration and Transformation

Technology Upgrade/Migration may be required to increase business functionality, reengineer a business function, keep current with vendor upgrades or when upgrading existing technology. Technology Transformation may be accomplished by converting/migrating legacy applications to new technology either with or without new business functionality or it may include introducing new technology into the enterprise. Technology Upgrade/Migration may also include providing website content accessibility compliance.

Examples of included services: assessments of the current application portfolio, evaluation of the technology assets before beginning technology transformation and Business Case development for justification of an initiative. Also included are: technology transformations, which may include, appropriate Return on Investment (ROI), benchmarks and milestones. The following activities may also be included: planning, analysis, requirements development, proof of concept, deployment, implementation, integration, remediation, data migration, documentation, application programming and support services; and training support.

Information Technology Assessments and Planning

IT Assessments and Planning may include IT effectiveness, maturity, governance, project management and architecture. Strategic planning activities may include mission statement development, visioning and goals, objectives and strategy development. Tactical planning may require that actionable plans and roadmaps be provided.

Examples of included services: IT assessments, including enterprise architecture; staff knowledge, skills and abilities (KSAs) assessments; and strategic and tactical planning.

Application Development

Application Development means the development of new applications which may be mainframe, server, network-based, web-based or a combination. The requirements for new applications may require interfaces to existing applications.

Examples of included services: researching; analyzing; gathering requirements; designing; programming; testing; documenting and implementing; applying changes to the software language and/or database in which the application is written; providing corrections for production or any changes needed and participation in disaster recovery planning and documentation.

Independent Verification and Validation (IV&V) Services

IV&V focuses on mission critical software by conducting reviews and in depth analyses of products that carry the highest level of risk and checks that a product, service, or system meets specifications and that it fulfills its intended purpose.

Examples of included services: Validation of software design to meet system needs/requirements; traceability of safety critical requirements; design analysis of selected critical algorithms; and code analysis of mission-critical software components.

How to place an order

The Process:

The value of any one SOW may not exceed $10 million including all extensions, renewals and change orders. In order to be awarded a Purchase Order hereunder, Vendor(s) must respond, in writing, to a Statement of Work (SOW) for services as issued by Customers (State Agencies, Government Entity), consistent with the Terms and Conditions of the DIR DBITS Contract. Vendor(s) shall only respond to SOWs for Technology Categories which Vendor(s) have been awarded in the DIR DBITS Contract.

The following is a step by step process for executing a procurement from the DIR DBITS contract:

Customer creates an SOW for release to vendor(s). The SOW must be complete, signed by an authorized representative of Customer and must be in the form contained in Appendix C. 

Customer Releases SOW to one or more approved DBITS vendor(s) of their choice in the selected category. Response timeline is at the Customers discretion.

Customer evaluates response(s) and selects a vendor.

Customer issues a Purchase Order. Vendor understands that no work under any SOW issued by Customer shall commence until receipt of Purchase Order.

Some additional notes on the delivery and negotiation process:

Service provided under this Contract shall be based on the Statement of Work form set forth in Appendix C.
Customers may negotiate the terms and conditions of a SOW to suit their business needs, so long as the SOW terms and conditions do not conflict with or weaken the terms of the DIR DBITs Contract. Vendor shall perform its work in compliance with the DIR DBITS Contract and the agreed upon Statement of Work with Customer.

Customers purchasing services under the DIR DBITS Contract shall negotiate pricing directly with the Vendor in accordance with the Customer's Statement of Work.

Contact Information

For Quotes, Purchase Orders and Warranty Information please contact:

Kristen Miller
Deloitte Consulting
400 West 15th Street, Suite 1700
Austin, TX 78701
Phone: (512) 226-4198
Fax: (713) 879-9346
Email: krmiller@deloitte.com

Kindra Allen
Deloitte Consulting
400 West 15th Street, Suite 1700
Austin, TX 78701
Phone: (512) 226-4233
Email: kindraallen@deloitte.com

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