Crisis in the extended enterprise
Prepare, respond, and recover
The ecosystem of a typical company comprises an exceedingly large number of entities with which the company does business, including customers, partners, agents, affiliates, vendors, and service providers. Taken together, these third parties constitute what we have termed “the extended enterprise.” The decisions and actions of these providers, by default, affect your organization’s business operations and reputation. So what happens when a crisis occurs in this complex and far-reaching ecosystem? How prepared are you to respond and recover from critical events that originate outside of your organization?
Crisis in the extended enterprise – Prepare
Many organizations today are progressively moving toward an extended enterprise model, which may include a complex ecosystem of suppliers, service providers, vendors, and contractors, among others. The decisions and actions of these organizations, by default, affect your organization’s business operations and reputation. With the heightened reliance on third parties, crisis events related to third- and fourth- parties are increasing in frequency and severity. In this Deloitte DASH, we explore the steps executives can take to increase their confidence in their organization’s ability to prepare for a crisis.
— Brian Liebman, senior manager, Deloitte Advisory
Crisis in the extended enterprise – Respond
In today’s networked economy, the use of third- (and fourth-) party providers has become increasingly pervasive, complex, and interconnected. When a crisis hits, the actions of the organization’s extended enterprise, by default, affect your organization’s financials, operations, and reputation. In this Deloitte DASH, we explore six critical components which can help your organization minimize financial losses and brand and reputational damage in responding to a crisis.
— Tushar Sainani, senior manager, Deloitte Advisory