Deloitte Risk & Financial Advisory
Managing Director | Deloitte & Touche LLP
John is a Deloitte Risk & Financial Advisory managing director leading global operations for Brand Operations Services in Deloitte & Touche LLP. John is a pioneer in the discipline of design and development of Customer Experience Measurement programs. He has worked with most major hotel groups, helping them drive value in their quality assurance programs by sharing a wealth of effective practices. John is responsible for overseeing Brand Operations Services's client relationships in the hospitality and leisure, sports, entertainment, and food services industries.