Deloitte Risk and Financial Advisory
Senior Manager | Deloitte & Touche LLP
5 Walnut Grove Drive
John is a Deloitte Risk and Financial Advisory senior manager leading global operations for LRA, a Deloitte business in Deloitte & Touche LLP. John is a pioneer in the discipline of design and development of Customer Experience Measurement programs. He has worked with most major hotel groups, helping them drive value in their quality assurance programs by sharing a wealth of effective practices. John is responsible for overseeing LRA's client relationships in the hospitality and leisure, sports, entertainment, and food services industries.