Deloitte Risk and Financial Advisory
Managing Director | Deloitte & Touche LLP
5 Walnut Grove Drive
Rob is the Deloitte Risk and Financial Advisory managing director of LRA, a Deloitte business in Deloitte & Touche LLP. With more than 30 years of experience, Rob is a pioneer in the Customer Experience Measurement arena and helps shape strategy, awareness and process, and implements innovative services for clients in diverse industries. Rob is a contributor to a variety of trade magazines and actively participates in industry associations.
Emotional connection and the customer experience