Perspectives
Process improvement through robotic process automation
Zoom in on value
RPA is here to stay, and will likely be the driving force in outsourcing in the years to come.
People
Simon Tarsh
Outsourcing Advisory Services Leader
Simon is a director with Deloitte Consulting LLP and leader of its Business Process Outsourcing (BPO) Advisory practice. He is a recognized international expert in BPO, including finance, accounting, procurement, legal, and related back office services. With more than 25 years of consulting experience, Simon has devoted the past 22 years to advising clients across industries on outsourcing, shared services, and offshoring globally. He speaks regularly at industry events and forums.
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Analysis
Guiding principles to service level agreements
Following these seven principles can help to mitigate performance risk in finance and accounting BPO contracts by establishing meaningful service levels.
Analysis
The 2018 NextGen outsourcing survey is now closed!
Over the last several years, Deloitte has conducted studies exploring the evolution of outsourcing to assess emerging trends. Recognizing how quickly our world is changing, we are transitioning from traditional outsourcing to emerging, NextGen technologies like cloud and RPA.