Small-business insurance in transition has been saved
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While the shift from agency to online sales will likely continue to be both slower and more challenging in commercial insurance than it’s been in personal lines, the stars are aligning to threaten the prevailing agency-centric model. How might insurers crack the code to sell insurance online directly to more small-businesses? This report follows up on a 2013 small-business insurance survey by the Deloitte Center for Financial Services with new, original research and insights into entry barriers and how to overcome them.