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Delivering on Digital

by William D. Eggers
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    09 June 2016

    Delivering on Digital The Innovations and Technologies That Are Transforming Government

    10 June 2016
    • William D. Eggers United States
    • William D. Eggers United States
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    How do you take a government built on agrarian- and industrial-era frameworks and redesign it as a fully digital state? We must imagine a new kind of government. In his latest book, William Eggers explores how government agencies must change their traditional culture to a digital, innovative one to continue to successfully deliver services.

    When HealthCare.gov went live in October 2013, many called the website a catastrophe. For the U.S. Federal government, however, the problem-plagued launch ultimately proved pivotal: it underscored the necessity of digital excellence in public institutions and inspired hundreds of the tech industry’s best and brightest to come to Washington with the singular mission to modernize government.

    Today, some government agencies are still running software from the 1960s. So how do you take a government built on agrarian- and industrial-era frameworks and redesign it as a fully digital state? We must imagine a new kind of government.

    Imagine justice systems that use digital technology to return nonviolent offenders promptly and securely into society. Imagine a veterans health care system built around delivering a personalized customer experience for every Vet. Imagine filing your taxes or opening a business online in mere minutes—it’s already possible in Estonia.

    We now have the digital tools (cloud computing, mobile devices, analytics) and the talent to stage a real transformation in government. A digital mindset is a different way of thinking about customers, products, and process. It’s faster, iterative, and adaptable. And if government adopts it, the changes can be just as revolutionary. This book provides the handbook to make it happen.

    Learn more about Delivering on Digital

    Explore the playbooks
    Read the case studies
    Listen to the podcast

    Credits

    Written by: William D. Eggers

    Topics in this article

    Public Sector , Government , Digital Transformation

    Deloitte Consulting

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    William D. Eggers

    William D. Eggers

    Executive director

    Bill is the executive director of Deloitte Services LP’s Center for Government Insights where he is responsible for the firm’s public sector thought leadership. His latest book is Delivering on Digital: The Innovators and Technologies that are Transforming Government (Deloitte Insights, 2016). His eight other books include The Solution Revolution: How Government, Business, and Social Enterprises are Teaming up to Solve Society’s Biggest Problems (Harvard Business Review Press 2013). The book, which The Wall Street Journal calls “pulsating with new ideas about civic and business and philanthropic engagement,” was named to ten best books of the year lists. His other books include The Washington Post best seller If We Can Put a Man on the Moon: Getting Big Things Done in Government (Harvard Business Press, 2009), Governing by Network (Brookings, 2004), and The Public Innovator’s Playbook (Deloitte Research 2009). He coined the term Government 2.0 in a book by the same name. His commentary has appeared in dozens of major media outlets including the New York Times, Wall Street Journal, and the Washington Post.

    • weggers@deloitte.com
    • +1 571 882 6585

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