Luxury brands must navigate technology and consumer forces to remain competitive

Press releases

Luxury brands must navigate technology and consumer forces to remain competitive

press release

12 July, 2015 – Global luxury brands should take advantage of evolving technological and consumer demands to help boost profits and remain competitive, according to the 2nd annual Global Powers of Luxury Goods report issued by Deloitte.

The report provides an outlook on the global economy; an analysis of merger and acquisition activity in the luxury sector; and a forward look on the changing nature of the luxury consumer – notably through the impact of technology. The world’s 100 largest luxury goods companies generated sales of $214.2 billion through the end of the last fiscal year (fiscal years ended through June 2014) despite currency headwinds and intense technological disruption.

Herve Ballantyne, partner, and consumer business leader at Deloitte Middle East comments: “Several key aspects of the luxury sector will be unrecognizable in the next few years. The traveling luxury consumer will change the concept of national boundaries; millennial consumers will represent a significant percentage of sales volume in luxury; and the competitive forces driven by digital technology will continue to disrupt at a faster pace. In the Middle East region, as travel creates new opportunities to capture luxury spend, Dubai as a major tourist hub and passenger transit point is well placed to capture this spend.”

Key findings from the report include:

  • Adoption of technology as a competitive advantage - Luxury brands must keep up with evolving technology and refine their products, but without detracting from their unique core product offering and expertise. Industry executives identified reputational risk from social media as one of the highest risks in online marketing and distribution, according to Deloitte’s 2014 Swiss Watch report.[1] “The luxury sector needs to continue to forge a strong relationship with an ever-increasing array of technologies, as it continues to influence the value chain. The legitimate concern about diluting a brand’s exclusivity in the broadly accessible online world requires brands to move carefully to ensure sustainable, long-term value creation,” said Ballantyne.
  • Engaging the millennial shopper - Fifty-eight percent of millennials currently go online to search for information on luxury items and 31 percent use social media for gathering information around discounts and promotions, compared with 10 percent for older luxury consumers.[2] In order to effectively target millennials, (who are already emerging as leaders in technology and other industries and are expected to comprise 75 percent of the global workforce by 2025[3]) luxury brands can benefit by fully understanding their buying habits and influencers. “As the younger generation of luxury consumers the Middle East is becoming increasingly digitally-savvy and socially aware, the consumer and luxury industry will need to understand the changing desires and buying behaviors of its luxury consumers and Rajeev Lalwani, consulting partner, and technology advisory services leader at Deloitte Middle believes that use of data analytics in the collection of information on the customers’ shopping habits will become more prevalent by retail outlets in order to tailor their customers’ in-store and online experiences.”
  • The global make up of luxury demand is changing – “The channels on which luxury consumers shop is constantly evolving, making it critical for companies to understand the changing desires, buying behaviors and channels of luxury consumers,” said Ballantyne. Results from Deloitte’s Luxury Consumption among European High Earners 2014 survey of over 1,000 high-income earners across Europe illustrate that while traditional marketing channels such as magazines and store browsing continue to be relevant for consumers gathering information on new luxury brands, 45 percent of participants indicated that they search online for information.

Ira Kalish, DTTL’s Chief Global Economist, comments: “The global economy in 2015 has provided ups and downs for luxury purveyors. On the positive, some key markets are continuing to show signs of greater strength. The US economy has accelerated and will likely grow faster in 2015 than at any time since 2005. In Europe and Japan, more aggressive monetary policies are boosting growth as well as asset prices. Comparatively, China’s economy continues to decelerate, even as the government takes steps to boost credit activity. Looking ahead to the second half of 2015, we expect to see increased growth in India, slow growth in China, and recession in Russia and Brazil which may have an impact on the luxury sector more broadly.”

To view the full report please visit the following link:


[1] Deloitte: The Deloitte Swiss Watch Industry Study 2014 Changing Times.

[2] Deloitte’s Luxury Consumption among European High Earners 2014 survey

[3] Deloitte 2014 third annual Millennial Survey



Press contact
Nadine El Hassan
Middle East Public Relations
Deloitte & Touche (M.E.)
Tel: +961 (0) 1 748444
Fax: +961 (0) 1 748999


Click here for the Arabic version



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About Deloitte & Touche (M.E.)

Deloitte & Touche (M.E.) is a member firm of Deloitte Touche Tohmatsu Limited (DTTL) and is the first Arab professional services firm established in the Middle East region with uninterrupted presence since 1926.

Deloitte is among the region’s leading professional services firms, providing audit, tax, consulting, and financial advisory services through 26 offices in 15 countries with more than 3,000 partners, directors and staff. It is a Tier 1 Tax advisor in the GCC region since 2010 (according to the International Tax Review World Tax Rankings). It has received numerous awards in the last few years which include Best Employer in the Middle East, best consulting firm, and the Middle East Training & Development Excellence Award by the Institute of Chartered Accountants in England and Wales (ICAEW).

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