Government’s cyber challenge: Protecting sensitive data for the public good
For government, cybersecurity isn’t only a challenge—it’s a big obstacle to long-awaited digital transformation. Plus, the stakes are sky-high: Hacking public-sector information might imperil national security as well as citizens’ trust. Is government up to the task?
Case Studies: Customer experience in government
Like many organizations in the private sector, forward-thinking government agencies are realizing that their ability to execute their mission can be linked to their ability to deliver an effective customer experience—to businesses, to citizens, and to their own employees.