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Editorial: The promise of a smart, frictionless world

by Cathy Engelbert
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    23 January 2017

    Editorial: The promise of a smart, frictionless world

    23 January 2017
    • Cathy Engelbert United States
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    The promise of smart cities and mobility is already more than a mere vision. We are beginning to experience a wave of innovations that can fundamentally alter daily life.

    Cathy Engelbert

    When I think about smart cities and the future of mobility, I can’t help but reflect on what previous generations imagined. When the Jetsons were on TV, the nation was building Eisenhower’s interstate highway system, and President Kennedy called for a man on the moon within 10 years. We imagined flying cars, household robots, and a leisurely work week. The reality, in some respects at least, is decidedly more modest, and urban life largely still relies on 19th- or 20th- century infrastructure.

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    Explore Deloitte Review, issue 20

    Still, the promise of smart cities and mobility is already more than a mere vision. As the novelist William Gibson said, “The future is already here; it’s just not evenly distributed.”

    In this issue of Deloitte Review, we explore some of the ways that smart cities and the future of mobility are taking shape. Our cars may not fly, but autonomous vehicles are on the road today, and many new cars contain over 100 million lines of code. As you’ll read, residents of Helsinki are already using a single app to call up and pay for multiple modes of transportation. You’ll read how data analytics are already helping cities make better decisions about where and how to deploy resources. The city of Buenos Aires is using technology to better manage 27,000 paved blocks, 56,000 sidewalks, 1,000 green spaces, and more than 1 million physical objects such as street lights.1

    These are the “unevenly distributed” first glimpses of a fourth industrial revolution. The first three unlocked the power of steam, electricity, and information technology, and in the process reshaped the way we live and work. Now we see the convergence of the physical, the digital, and the biological—a fusion revolution—and the implications will be no less sweeping. As data analytics, the Internet of Things, artificial intelligence, blockchain, robotics, quantum computing, and 3D printing rapidly advance, nearly every facet of the human experience will be changed, including where we live and how we move about.

    In jurisdictions where stakeholders come together purposefully, the quality of life for residents and visitors alike can be significantly improved. Human and social capital can be enhanced by cutting-edge education, health care, sanitation, finance, safety, residential, and mobility innovations. Pliable, multimodal transportation will create faster, safer, greener, and more convenient travel at a lower cost. Huge volumes of fine-grained data from connected devices will be combined with design thinking and behavioral economics to shape how cities meet individual and societal needs.

    As industry lines continue to blur, we anticipate the rise of new ecosystems. Value will be increasingly created from data and services, and “coopetition” is likely to be the new norm: Companies will increasingly collaborate with peers, start-ups, and governments. Governments that embrace smart cities will increasingly team among the city, state, and federal levels, pulling in voices from citizens, academia, and industry. Some cities will build incrementally, tackling specific, pressing problems and expanding from there. Others might take a more comprehensive approach.

    While no one knows precisely how we will live and move about in the future, one thing is clear: We are beginning to experience a wave of innovations that can fundamentally alter daily life. As cities become smarter and mobility becomes frictionless, the future is here. How will you shape it and take advantage of it?

    Credits

    Written By: Cathy Engelbert

    Endnotes
      1. City of Buenos Aires, System for Maintenance Management. View in article

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    Deloitte Review , Future of Mobility , Smart cities

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    Cathy Engelbert

    Cathy Engelbert

    Chief Executive Officer

    As CEO of Deloitte, Cathy Engelbert leads one of the largest professional services organizations in the United States with more than 90,000 professionals. Deloitte provides audit and assurance, tax, consulting, and risk and financial advisory services to the Fortune 500, private companies, and medium to small businesses. For more than 30 years, Cathy has had a distinguished career serving large and complex global clients and has served as a specialist in financial instruments. She previously led the US audit practice and is currently a member of Deloitte’s Board of Directors. Cathy is chair of the Center for Audit Quality Governing Board and, as a strong supporter of diversity and inclusion, the first woman to serve as chair of the Catalyst Board, a global non-profit organization that promotes inclusive workplaces for women. She is a founding member of the CEO Action for Diversity and Inclusion, vice chair of the Partnership for New York City, and member of the Business Roundtable, where she sits on the Education & Workforce and Immigration committees. She also serves on the steering committee of the Fortune CEO Initiative, is a member of the Council on Foreign Relations and—from a well-being perspective—is a member of the American Cancer Society CEOs against Cancer Global Council and American Heart Association CEO Roundtable. She is also vice chair of the Kennedy Center Corporate Fund Board and serves on the Accounting Advisory Board of Lehigh University. Cathy has been listed as one of Fortune’s Most Powerful Women for the last four years. She is ranked on Glassdoor’s annual Employees’ Choice Awards honoring the 100 Highest-Rated CEOs, and among Crain’s 50 Most Powerful Women in New York. Cathy has also been recognized as one of Working Mother magazine’s 50 Most Powerful Moms for the last three years and one of Fast Company magazine’s Most Productive People. Cathy regularly speaks to the media about global business trends, Deloitte’s growth strategy, and the new business reality—including the influence of marketplace shifts on the future workplace, as well as opportunities for advancing diversity and inclusion in corporate America.

    • CathyEngelbertDeloitteUSCEO@deloitte.com

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