2021 Deloitte Africa Impact Report

Ruwayda Redfearn, Africa Board Chair

Lwazi Bam, Chief Executive Officer

Purpose is our North Star

During times of hardship and uncertainty, we look to Deloitte’s Purpose as our North Star. Since the pandemic began, our Purpose of making an impact that matters has been a great source of inspiration as we continued to challenge ourselves to use our spheres of influence to ensure that we act in the best interest of the societies within which we operate.

Making a positive contribution to society - our role during the pandemic

Though challenging and fraught with uncertainty, the past year has provided numerous opportunities for us to make a positive contribution to society. It has also allowed us to reflect and appreciate the power of collaborating with other stakeholders within our broader ecosystem. These are learnings and relationships we will continue to leverage in line with our responsible business mandate and our desire to be a force for good.

Through WorldClass, our professionals were involved in several pro bono initiatives offering their skills and donations to help communities that have been hard hit by the pandemic. This included collaboration with other organisations across government and private sector to offer our expertise in helping our countries to respond to the pandemic.

Investing in our people

Navigating the pandemic required a high degree of agility and core to that for us, was investing in our people.

Health, wellbeing and ongoing professional development were key priorities. In addition to prioritising the health and wellbeing of our people, we have also continued to emphasise training and leadership development to help our people realise their professional ambitions. We continue to explore avenues through which we can support our people, particularly in areas such as mental health.

Despite the challenges all businesses faced, it was important for us to maintain our focus on Diversity, Equity and Inclusion by promoting inclusion and equality through deliberate actions and organic initiatives. Deloitte Africa has increased female representation at a leadership level and opened the doors for more women to advance their careers. The South Africa firm has also increased Black African ownership, in particular, Black African female ownership.

We believe that a diverse workforce is key to becoming better professionals as it challenges us to think differently.

Agility and business performance

We are proud of how our people adapted to new ways of working as we re-imagined the way we interact with clients and other key stakeholders. We had to learn to be effective in a changed, physically-disconnected but digitally hyperconnected environment.

Our own resilience and agility were enabled by our deliberate investment in technology and embracing innovation. As a result of these interventions, we were still able to see some revenue growth from our previous financial year despite a challenging year for business in general.

ESG commitments

As a firm, we welcome and support the need for transparency on nonfinancial measures of business performance. Therefore, we provide disclosure of wider Environmental, Social and Governance (ESG) metrics which covers the impact of our services, people, operations, as well as our impact on society. Deloitte’s WorldClass and WorldClimate strategies are pivotal to driving our commitment in this regard.

In this report, we highlight the progress we are making on environmental impact through WorldClimate, on society through WorldClass, on representation in the workplace and on providing professional development, career opportunities to our people. We are also constantly improving our governance mechanisms to nurture the trust we have built over years with our stakeholders.

“We remain steadfast in our commitment to being a positive force and living our Purpose to drive broader and more meaningful impact on business, people and communities in Africa.”

We are proud of the impact that we have made through a number of initiatives during this difficult period. However, we realise that  we cannot be complacent.

There is still much work to be done to create more opportunity for more people, support recovery, build resilience, and spur economic growth. We remain steadfast in our commitment to being a positive force and living our Purpose to drive broader and more meaningful impact on business, people and communities in Africa.


Ruwayda Redfearn
Africa Board Chair
Deloitte Africa

Lwazi Bam
Chief Executive Officer
Deloitte Africa