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Deloitte named as a Leader by Gartner in CRM and Customer Experience Implementation Services

NEW YORK, NY, USA, 11 May 2020 — Gartner, the world’s leading information technology and advisory company, named Deloitte a Leader in its April 2020 report titled, Magic Quadrant for CRM and Customer Experience Implementation Services.

“I am humbled that Deloitte has been recognized as a Leader in Gartner’s Magic Quadrant Report for CRM and Customer Experience Implementation Services. To us, our continued recognition in this report is a true testament to the team’s commitment to creating and elevating human experiences,” says Andy Main, Global Head of Deloitte Digital. “I’m honored to be a member of an organization so dedicated to helping businesses build long-lasting relationships with their customers.”

Gartner “defines the CRM and customer experience (CX) implementation service market as project-based services to help clients develop a CX strategy and transform a customer relationship with adept consulting expertise. Providers in this market design, build, integrate and deploy process change and technology solutions that improve interactions between organizations and their customers. These services are specific to improving clients’ sales, customer service and marketing operations, as well as focusing on interactions with customers, including commerce transaction enablement.”

On the market, the report explains, “Customers now demand that organizations provide them with a continuous experience, preserving continuity of user experience across traditional boundaries of devices, time and space. To fulfill their journeys, customers want to seamlessly interact with enterprises across multiple devices and channels (both digital and physical) in a multistep sequence that can last over an extended period of time.”

“As ‘social distance’ and ‘quarantine’ become part of our everyday vocabulary, we are all searching for more human connections,” adds Main. “It has never been more important for businesses to deliver on their promises and foster stronger bonds with employees, customers and partners.”

Gartner Disclaimer

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About Deloitte

Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited (“DTTL”), its global network of member firms, and their related entities (collectively, the “Deloitte organization”). DTTL (also referred to as “Deloitte Global”) and each of its member firms and related entities are legally separate and independent entities, which cannot obligate or bind each other in respect of third parties. DTTL and each DTTL member firm and related entity is liable only for its own acts and omissions, and not those of each other. DTTL does not provide services to clients. Please see to learn more.

Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax and related services. Our global network of member firms and related entities in more than 150 countries and territories (collectively, the “Deloitte organization”) serves four out of five Fortune Global 500® companies. Learn how Deloitte’s more than 312,000 people make an impact that matters at


Vicktery Zimmerman
Global Communications
Deloitte Global
Tel: +1 312 486 1569
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