Retails trends 2019

Retail Trends 2019

Retail Re-invented


In-store revolution

In the future, we believe there will be fewer better stores. With smaller portfolios of stores, retailers will be able to invest more to ensure those stores meet the needs of their consumers. During this period of disruption in retail, innovation has continued with many retailers taking the opportunity to reconsider the role their physical stores play in delivering the overall customer experience.

New store experiences

As traditional retailers are closing stores and reducing the size of their store portfolios, a new wave of stores are opening bringing new brands, new services and new experiences to the beleaguered high street.

Innovating at scale

Traditionally concept stores have been small outlets in carefully chosen locations to test new concepts and new technology with limited risk, however, increasingly we are seeing retailers innovating at scale; opening large concept stores – and who said that large format retail was dead?

Re-defining convenience

In the grocery sector innovation has focused on small urban store formats where there is arguably more margin to play with and is redefining the nature of convenience around the customer experience and sustainability.


Re-inventing retail

It’s not just stores that are changing; as the way that consumers shop evolves the model of retail is adapting to meet consumer needs and behaviour.

Re-commerce and the rise of thrifting

A focus on more sustainable models of consumption is creating opportunities for new brands, services and platforms to emerge focused on re-commerce and thrifting as consumers look to recycle and reuse the products they buy.

The personal edit

Not only do consumers want to buy products and follow fashion trends, they also want the freedom to express their individuality and personality through establishing their own personal edit.

Social discovery

Social is the new shop window: the place that consumers browse to find ideas and inspiration. With the rise of social discovery comes the rise of the social influencer in retail.


East beats West

From the self-service supermarket, through the modern department store to the development of e-commerce, many of the major innovations in retail have been developed in the West before being exported around the World. While the pace of development in the US and Europe is arguably as fast as it has ever been, the rate of change in the East and particularly China is happening even faster.

China leads the e-commerce revolution

China has overtaken the US as the largest e-commerce market in the world and still has plenty of room to grow.

The Chinese consumer market goes global

New ideas and innovations created in China are now having a more significant impact around the world, from the growth of new sales events like Singles Day to new brands and concepts.

Technologies of tomorrow… today

China is arguably leading the world when it comes to retail technology and the ability to develop and roll out innovations at scale, from best-in-class visual search capability, to fully automated warehouses and stores.


Andre Dennis

Deloitte Africa Retail, Wholesale & Distribution Leader

+27 11 806 5184

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Rodger George

Deloitte Africa Consulting Leader

+27 11 209 6419

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Mike Vincent

Deloitte Africa Consumer Products Leader

+27 11 806 5000

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