Digital Disruption Index – South Africa

Being digital: aligning strategy, workforce and technology

Survey Summary

Deloitte is proud to launch our first edition of the Digital Disruption Index – South Africa. This report is based on a survey among senior leaders of South African-based organisations and Deloitte Africa’s long-standing research into digital, innovation and the future of work.

The survey engaged with business leaders responsible for shaping the digital strategy beyond the realm of technology. The report examines digital as a business-led construct, which remains centred on achieving the imperatives of the organisation’s corporate strategy, and is enabled by technology, rather than just a technology implementation. This is the key difference between ‘doing digital’ organisations that automate existing processes without reinventing their businesses, as opposed to ‘being digital’ organisations that refocus budgets, people and resources.

This report comes at a testing time for our country and globally. During this time politicians, civil society, and business leaders are searching for ways to cushion the economic and social impact of the COVID-19 pandemic. Given their transformative power, we believe, that digital technologies can play a crucial role in this endeavour.

Key Insights

Digitally maturing organisations

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Confident Digital Leadership

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Digital Skills and Learning

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Drivers of and investment in digital technologies

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Catherine Stretton


Email Catherine

+27 11 806 6104

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Hannah Marais

Associate Director: Africa Insights

Email Hannah

+27 11 304 5463

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Talitha Muller

Future of Work Programme Manager

Email Talitha

+27 11 304 5153

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Wessel Oosthuizen

Risk Advisory: Artificial Intelligence Leader

Email Wessel

+27 11 209 8036

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Viradh Singh

Core Business Operations: Cloud Engineering Leader

Email Viradh

+27 11 209 6603

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Eric Mc Gee

Associate Director: Risk Advisory Africa Cyber

Email Eric

+27 11 517 4715

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About the research

Deloitte Africa invited senior leaders from South Africa and other select African countries’ private and public sectors to participate in an online survey. Eighty-five senior leaders responsible for digital technologies and ways of working participated in the survey, including sixty seven from South African-based organisations. The South African responses formed the basis of this analysis and included:

  • • Respondents that were either the executive sponsor (30%), a key stakeholder (27%) or delivery owner (16%) of the organisation’s digital transformation strategy.
  • • Cross-industry representation, with the largest representation including the Financial Services (21%), TMT (21%), Extractive Industries and Chemicals (12%), and Consumer Products, Wholesale, Retail and Distribution (12%) industries
  • • Organisations representing various sizes, with 25% of organisations reporting a turnover of between US$1m and US$10m in the last financial year, and 22% a turnover of over US$1bn.

The information, which was collected between February and April 2020, has been analysed in aggregate and forms the basis of the analysis in this publication. In some Figures, because of rounding, percentages may not add up to 100. To join our survey panel and help shape future editions of our research please contact