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Digital Era Technology Operating Models

Digital disruption is not going to go away

As new technologies proliferate; organizations are coming under mounting pressure to rethink not just their technology strategy but their entire operational strategy.

As new technologies such as the Internet of Things (IoT), artificial intelligence, robotics and virtual reality proliferate; organizations are coming under mounting pressure to rethink not just their technology strategy but their entire operational strategy. In many sectors, the impact of these trends is so significant that companies will need to change their Technology Operating Models (TOM)—the way in which they configure their operations to execute on their business technology strategy—if they hope to thrive and survive. 

To help organizations address these challenges, Deloitte has identified nine big shifts that will influence the TOM of the future and that need to be addressed in conjunction with each other since they are highly interdependent.

Key Take-outs:

An effective Technology Operating Model of the future must address nine big shifts simultaneously;

1. Agility and speed become the new norm. Organizations learn and adapt by experimenting and fast deployment

2. The boundaries between business and IT blur, business-led IT increases, and tech fluency is vital for all

3. The rise of innovation ecosystems with joint risk taking, and value creation among quickly engaging and disengaging partners

4. The workforce transitions as digital, data, AI, and robotics create new jobs and cause existing jobs to disappear

5. Organizations adopt the vision, values, culture, and leadership required to build digital DNA

6. Innovation requires a larger share of resources, with fit-for-purpose funding mechanisms and governance

7. Cloud becomes the dominant IT delivery model, with highly automated IT processes.

8. Competitive advantage shifts in favor of data and algorithms fueling algorithmic business.

9. Information technology (IT) and operational technology (OT) converge 

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