Riding the waves of change
Building an internal change management capability.
We live and operate in a constant state of turbulence. Military planners call it VUCA. In this context Volatility, Uncertainty, Complexity and Ambiguity change the dynamics of engagement & Financial Services disruptors are intensifying, requiring a decisive focus on Human Capital.
This piece examines the five factors to building and institutional change capability. Whether due to globalisation, new technologies or a host of other factors, organisations will typically have waves of change initiatives to drive new operating models, cost reduction and process improvements.