Keeping promises has been saved
Putting customers at the heart of retail financial services
Recent shifts in the customer landscape have created the conditions for change. As a result, financial services providers are rethinking their strategies, taking steps to improve retention and resetting customer relationships.
Becoming more customer-centric should be a priority for all financial services providers.
In the current challenging economic environment, a customer-centric approach can be a driver for growth and profitability, help defend against new entrants and ensure financial services institutions meet their regulatory obligations.