Managing Conduct Risk

Addressing drivers, restoring trust

This paper identifies the fundamental drivers of misconduct in the financial services industry, with a view of helping firms drive sustainable solutions to improve conduct and restore trust

Key takeout from this report 

Conduct is a lens into the culture of organizations, and conduct failings seem to be widespread across several jurisdictions, cut across financial services organizations and involve both the retail and wholesale sides of business. Improving conduct within the industry is an essential part of rebuilding trust and supporting future sustainable growth. Further, the regulatory focus on conduct is expected to persist and firms will continue to face pressure to be alert to poor behaviour.

To help financial services organizations be proactive about misconduct, this paper, from the Deloitte Center for Regulatory Strategy, explores its fundamental drivers, the various industry and regulatory initiatives that have arisen in response and some of the emerging technologies firms can enlist to help manage conduct risk.

Call to action 

Manage Conduct Risk to address drivers and restore trust

How can Deloitte help 

EMEA Centre for Regulatory Strategy – Africa Desk

The EMEA Centre for Regulatory Strategy - Africa Desk (EMEA CRS - Africa Desk) draws on financial services industry expertise from across Deloitte’s African network to provide our clients with a forward-looking view of the most important regulatory developments affecting them. The EMEA CRS - Africa Desk is an extension of the Europe Middle East and Africa (EMEA) CRS into the African Continent with a focus on the Africa financial services regulatory developments and draws on insights gained from the EMEA CRS where relevant.

The two main objectives of the EMEA CRS - Africa Desk are:

i. To better understand the Financial Sector’s needs regarding transformation initiatives undertaken as a result of regulatory drivers

ii. Co-ordinate the Deloitte response in developing client-tailored solutions based on these regulatory drivers

Through the adoption of a strategic and forward-looking approach to the identification and analysis of emerging financial services regulation, the EMEA CRS - Africa Desk contributes to our knowledge management and empowers our staff to make an impact that matters during each client engagement. The EMEA CRS - Africa Desk coordinates and enables the engagement between our regulatory experts and those charged with accountability to manage an organisation’s response to changes in financial services regulation. 

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