Modernising insurance product development

Overcoming challenges to make the most of 21st-century opportunities

While other industries are squarely focused on delivering superior customer experiences, the insurance industry's product development pipeline and processes lag behind. It's time to catch up.

At a time when exceptional client experience is pervasive throughout most other industries, customer-centricity, speed, and flexibility are becoming necessities in insurance product development. As companies such as Amazon and Netflix raise the bar in terms of customer expectations for products and services that are convenient, fast, and personalised, the insurer of the future will likely need to follow suit. And, for all intents and purposes, that future is now.

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