Organisations across the globe continue to invest substantially in new technology. These solutions, if well implemented, have the potential to fundamentally transform the way companies do business, and how they leverage their people to deliver business value. To drive adoption — and get the most out of technology investments — companies should think differently about change. Technology implementation projects are large, complex, and typically span multiple geographies and employee groups. They require smart, precise change management. Successful implementations are those where leadership capabilities, relationships and structures are in place to support adoption and use, and change tactics and activities are customised based on specific organisational and stakeholder needs. At Deloitte, we apply analytics-based insights to help organisations manage change, equip employees with the competencies needed to operate new technologies, and ultimately capitalise on their technology investments.