Solutions

Managed Services

Today’s information technology landscape is more complex than ever, and the cost to maintain it continues to climb.

Deloitte’s application management specialists can help companies overcome these challenges to improve application performance and achieve better business results.

We provide a flexible structure that enables businesses to fine tune Application
Managed Services (AMS) to their IT and business objectives. We offer a full range of industry-leading services, including digital, enterprise resource planning, information management, and systems integration. This capability is underpinned by our managed service advisory function that supports our clients to select the optimum managed service model and successfully transition to the target state.

Our service offering include:

  • Application Managed Services
  • Infrastructure Managed Services
  • Managed OT Services
  • Business Process Services
  • Managed Services Advisory
  • Managed Testing Services
  • Flexible Resource Management (FRM)

Application Managed Services (AMS)

Deloitte Application Management Services (AMS) services go beyond the traditional AMS model by focusing on business optimization and innovation, not just point in time metrics, support, and Service Level Agreements (SLAs). We offer full lifecycle technology services from strategy through build, operate, and innovate with deep industry specific capabilities in managing, maintaining, and continuously innovating our clients’ application platforms to achieve business results.

Managed Services Advisory (MSA)

The selection of the best-fit managed service model and vendor is critical to delivering the level of service and improvement in the provision of IT services that our clients require. Our Managed Service Advisory function supports our clients select the optimum managed service model and successfully transition to the target state.

Our advisory services helps our clients to:

  • Fully understand their IT service requirements
  • Source the best-fit vendor
  • Transfer risk to the vendor
  • Capture, guarantee & accelerate savings
  • Transfer to a variable cost structure
  • Upgrade & refocus skills
  • Fix operational service problems

Flexible Resource Management (FRM)

With global market trends driving the diversification of skills in an ever-expanding and evolving market Flexible Resource Management provides the perfect talent fit. As a resourcing partner to our valued clients we are seeing this
accentuated by the Millennial Generation entering the workforce.

While most talent providers manage the administration side of talent deployment such as timesheet and leave, payroll and expense management most do no manage the human side of talent enablement. Skills are often not effectively matched to the roles and requirements of today's leaders and candidates are often not mentored or guided effectively.

At Deloitte we aim to tackle this. FRM specialises across all levels of permanent and temporary IT, Engineering, Supply Chain and Finance recruitment, from specialist professionals to senior executives. By using tried and tested methods of sourcing and matching we provide our clients with Deloitte certified, high calibre candidates who have gone through a rigorous vetting and accreditation process.

We additionally assist in eliminating employer / employee associated risk by managing all the commercials around the contract, including PAYE and statutory benefits administration, payroll management and timesheet and expenses management.

Key contacts

Mohammed Gause

Mohammed Gause

Managed Services & AMS Leader

Mohammed Gause leads the Managed Services practice within Consulting which provides multi-year Application Management and Outsourcing solutions to a blue chip client portfolio locally and globally.   ... More

Saleem Cassim

Saleem Cassim

Managed Services Advisory Lead

Saleem is a Director in Deloitte Consulting and has extensive experience in managing large consulting and advisory engagements. Saleem has worked on projects across industries and functional areas pro... More

Richard McWilliams

Richard McWilliams

Flexible Resource Management Lead

Richard McWilliams is a director of Deloitte Consulting South Africa. He was the leader of the Deloitte SAP practice from 2000 to 2007 and is currently the leader of the Flexible Resource Management p... More