BPO industry growth in SA

Factors at work that inhibit and uplift the telecommunications market

The cost of telecommunications prevails as a primary inhibitor for the growth of the BPO industry in South Africa. Despite this however, South Africa has established itself as a lucrative outsourcing hub on the strength of overall quality of services delivered. Expanding undersea cable networks, increased Government support, increased broadband bandwidth capacity, use of robotics, increased skills development and access to growing skills pools as well as lower business broadband costs required to boost this industry further. This paper examines some of these factors and provides recommendations to grow the BPO industry in South Africa.

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