South Africa - riding the offshore wave
Under increasing pressures to cut costs and achieve efficiencies in the current global macroeconomic situation, organisations fervently continue to look for destinations that are not only cost-effective, but can also provide quality services especially in terms of high-end processes. In this regard, South Africa has, to a large extent, been able to establish its offshoring mettle.
A number of European, US and Australian companies have started offshoring complex processes to South Africa. As per current BPESA – Business Process Enabling South Africa, the BPO industry association in South Africa – estimates, the South African BPM sector employees 225 000 personnel and accounts for more than a ZAR50 billion contribution to the national annual GDP, with the country accounting for 1% of the global business process and information technology outsourcing market.