SA’s Outsourcing Hotspot Trio
A Quality Destination
Johannesburg, Cape Town and Durban were ranked 21, 57 and 100 respectively as the most attractive Outsourcing destinations in the world. South Africa has established itself as an emerging offshoring destination for voice as well as non-voice services. The industry now needs to focus on moving up the value chain to offer sophisticated and value-driven services and projects itself as a quality destination rather than as a low-cost destination.