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Digital Government Transformation

The journey to government’s digital future

In a rapidly evolving and connected world, digital technologies are having a major impact on the public sector. The Journey to Government’s Digital Future explores the public sector’s digital evolution on a worldwide scale and examines how governments can accelerate the rate of their progress.

Executive Summary

How do various nations view the shifting global trends and what does the future look like for digital technology in the public sector? A new report from Deloitte’s Public Sector research group examines digital technology’s ability to fundamentally transform the way the public sector operates and delivers services to customers and offers strategies for government leaders to accelerate the rate of their progress.

In The Journey to Government’s Digital Transformation, Deloitte surveyed more than 1,200 government officials from over 70 countries and interviewed an additional 130 government leaders and digital experts to gain insight to the policies and practices affecting organisations’ “digital maturity”.  

The survey results revealed that governments across the world are at different stages in the digital transformation process. A small percentage of those surveyed fall into the “digitally maturing” category, while the large majority of governments are still in the early or developing stages of their digital transitions.

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The journey to government's digital transformation infographic

In order to accelerate digital transformation, Deloitte recommends public leaders focus on five major areas:

  • Developing a clear digital strategy

The importance of a clear strategy is undeniable. Government organisations can benefit from a roadmap that addresses the key elements of digital transformation: culture, leadership, workforce, and procurement. But the strategy must be accompanied by a mechanism to track and measure progress against the digital goals.

  • User-centricity

A key tenet of digital delivery is to start with the user. Yet the survey suggests that many government organisations are failing to engage citizens in service design and lack user-centered design skills in their workforce. Exploring inherently user-centric agile development methodologies is also critical.

  • Culture

As organisations mature digitally, they learn to increasingly employ digital trends and technologies to reinforce a culture of innovation and collaboration. Even designating space and time for groups to collaboratively work on solutions, ideas, and challenges could go a long way toward building a culture of innovation.

  • Workforce skills

The survey identifies workforce and skills as the most challenging area for digital evolution. Many government agencies lack the skills to take full advantage of digital transformation. Digital strategists need to develop a plan that pinpoints what workforce capabilities they need and how they are going to secure them.

  • Procurement

The findings reveal the big changes government organisations want in the procurement process: agile development, less restrictive terms and conditions, and a more decentralised procurement model. Any proposed procurement reform should consider these issues.

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