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The Smart Airport and the Internet of Things
As airports become more digitally connected, the Internet of Things (IoT) can open up a world of opportunities. Much more than merely improving efficiency, IoT can transform the traveller experience and generate new revenue.
DIGITAL technology seems to connect everything today. So it is perhaps no surprise that airports—the infrastructure that helps billions of travellers connect across the globe each year—are themselves becoming more digitally connected. The connected, or smart, airport brings together a variety of technologies through the Internet of Things (IoT), with the goal of strategically differentiating an airport, including via improved traveller experience, and tapping into monetary benefits through greater efficiencies and new revenue streams. Achieving this end goal requires significant collaboration between stakeholders, and airports should carefully craft implementation strategies that aim for incremental quick wins over “big bang” transformations.
While awareness of IoT across the aviation ecosystem is high, its knowledge of how to harness and maximize IoT’s capabilities within an organization is much lower.
This insights report explores the potential benefits from IoT, looking at three principle classes of benefits:
- Operational efficiency
- Strategic differentiation
- New revenue
View full report here