Covid 19 has accelerated in some cases, by years-the advent of a truly digital government. Prior to the pandemic, governments around the world had been making digital advances, although at an uneven pace. While some have made significant progress, others were still in the early stages of digital transformation. The risk of being “less than perfect” was slowing the transition to digital in many public sector spheres. Added to this, the recent events in supply chain attacks, the rapid shift to cloud, the adoption of remote work, and more have made it clear that while governments are already operating in those ecosytems, their approach to security has yet to catch up.

Panel:

Andrew Johnston - Digital Transformation Strategy Lead, Deloitte Africa

Morgan Padayachee – Innovation Lead, Rand Water

Dr Thinus Bekker - General Manager, IT & Knowledge Management, Rand Water

Eric Mc Gee – Associate Director, Risk Advisory, Cyber Risk, Deloitte Africa

Sipho Ndaba - Corporate Executive: Specialised Audit Services, Auditor General South Africa.

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Covid-19 presented most of the world with a test, could work as we know it continue in a virtual environment? This grand experience has changed the way many including the public sector, think about remote work. The forced shift toward a distributed and highly virtualized model demonstrates that most people can accomplish work efficiently, effectively and comfortably even while working remotely. More than just a short-term inconvenience, remote work may be the first step in a long-term transformation, which COVID-19 has just accelerated. Location liberation and the ability to work from anywhere are here now, and they are altering most aspects of how we work, where we work, and what we need to work effectively and collaborate.

Panel:
Tumelo Seaketso – Director, Human Capital, Deloitte Africa
Elsie Pule - Group Executive, Human Resources, Eskom Holdings

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In many parts of the world, trust in governments saw a massive surge in 2020, brought on by COVID-19. People’s trust in government tend to grow during times of crisis, as they rely on public institutions to address complex challenges, however, while vital, such trust is also fragile, and research suggests that large gains in trust are often quickly lost. Ultimately, trust in government is founded on citizens’ perceptions of its competence and intent.

As governments accelerate their digital transformation journey post-COVID-19, trust in government systems, data collection and digital services will be critical.

Compared with the private sector, government is behind the curve when it comes to delivering a seamless digital experience. There is a sizable gap between the seamless digital experience customers have come to expect and the experience traditionally provided by the public sector.

Without question, governments have been making great strides in leveraging technology to deliver a more seamless digital experience. Governments have the opportunity to go much further, however, the real power of digital blossoms when you put three aspects together, creating an experience that is personalised, frictionless and proactive.

Panel:
Gaba Tabane - Government and Public Services Industry Leader, Deloitte Africa

George Tshesane – Director, Strategy and Business Design, Deloitte Africa

Seliki Tlhabane - Chief Director, MST & Curriculum Enhancement Programmes, Department of Basic Education

Jannie de Beer - Chief Director, Strategy and Systems, North West Department of Health

Dr Mfanelo Ntsobi - Acting Deputy Director General, Education Support, Gauteng Department of Education

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