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How Delivery Units can serve as a platform for multiparty collaboration

Service delivery winning back public trust

How Delivery Units can serve as a platform for multiparty collaboration to drive major socio-economic reform, bringing together business, government, organised labour and civil society to design and drive a common agenda.

A delivery-focused approach can be successfully implemented at a local, provincial and national level to bring more impactful results that have a direct effect on service delivery and winning back public trust.

Key takeouts from this report

There are 8 core elements for designing successful delivery.

In an age of an increasingly active citizenry and deepening distrust of leaders, a rigorous focus on service delivery is one of the most powerful ways government can win back the public’s confidence. Delivery Units can serve as a platform for multiparty collaboration to drive major socio-economic reform, bringing together business, government, organised labour and civil society to design and drive a common agenda. Through our extensive work around delivery units, both in South Africa and globally, Deloitte have identified eight core elements for designing successful delivery:

  • Clarity of mission
  • Limited number of priorities
  • Influential and dedicated leadership
  • Institutional independence
  • Talented and motivated staff
  • Oriented to the frontline
  • Compact size
  • Data-driven activities

How can Deloitte help

At Deloitte we understand the scale of complexities facing the Public Sector and support government with solutions that are practical to implement and sustainable in the long term. Together with our clients we are deliberate about skills transfer and the empowerment of SMMEs as we do our part to help government meet the country’s transformation objectives. Contact us today

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