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The revenue agency of the future 

Seven keys to digital transformation

Revenue agencies, perhaps more than any other part of government, must keep pace with the technology revolution reshaping our world. Why? Because to be successful, revenue agencies need to be as nimble, adaptive, and digitally savvy as the economies they tax. After all, tax agencies provide the fuel that powers government, allowing the public sector to deal with issues from health services to infrastructure investment to national security.

Terms such as Knowledge economy, Sharing economy, Gig economy, Cryptocurrency exchanges and Virtual transactions are not just buzzwords, they are modern-day realities that the world’s revenue and tax agencies face. In a world of accelerating digital and economic disruption, many revenue agencies recognize that yesterday’s taxation models—and the systems that support them—can no longer keep pace with the technology revolution reshaping our world.

While many revenue agency leaders understand the importance of taking digital transformation seriously, few have cracked the code to unlock a long-term, “future-proof” model for mission success. Random acts of digital adaptation won’t help. Revenue agencies must shift from doing digital to being digital.

In this report, we share 7 key strategies to help revenue agencies thrive in the new digital economy. It’s about much more than merely embracing digital technology; it’s about bringing a new mind-set to tax administration, workforce management, and customer experience. These 7 key strategies are as follows:

  1. Get digital to the core
  2. Unlock the power of data
  3. Re-imagine the workforce
  4. Elevate the tax experience
  5. Tax new stuff fast
  6. Embrace the end-to-end tax community
  7. Balance competing priorities

 

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