Services

Customer Operations

What do customers experience when they interact with your business? Deloitte’s Customer Operations practice helps organizations develop, implement, and operationalize multichannel customer interaction capabilities for both external and internal customer-facing operations. We can assist you with: Operational assessment – Taking the first step in identifying what can be done to improve customer interaction efficiency and efficacy Operating model design – Designing and implementing new or improved organizational, capability, and business models to improve customer experience and reduce cost Omni-channel effectiveness – Improving consistency, integration, and efficacy of customer interactions across customer contact channels and deploying additional channel capabilities Technology enablement – Guiding and overseeing contact center technology strategy, selection, design, and implementation Sourcing strategy – Identifying and implementing enhanced approaches for sourcing operations to support customers Transformation road map and execution – Creating pragmatic, executable paths to positively impact customer interaction issues

Explore Content

Key contacts

Arun Babu

Arun Babu

Core Business Operations Leader

Arun is the Core Business Operations Leader for Africa. He works with clients to "imagine, deliver, run" new-age digital solutions and he is best known for driving innovation and growth programmes acr... More

Veronique Filip

Veronique Filip

Sales and Channel Transformation – Deloitte Africa

Veronique is the Africa leader for ‘Customer, Sales and Channel Transformation’ under Deloitte Digital. She is constantly building high-value client offerings and the expert in developing transformati... More