Services

Service Delivery Transformation empowers organisations

Deloitte’s Service Delivery Transformation solution transforms operations and provides insight to our clients wherever they find themselves in the Shared Services journey.

Service Delivery Transformation empowers organisations

Deloitte’s Service Delivery Transformation offering is a holistic approach the back office organsiational and operating model.  It takes the traditional Shared Services go-to-market strategy and expands upon it to inlcude the Centre's of Excellence, Business Partnering, Outsourcing, Customer and last but not least the Analytics components. Expanding a Shared Services solution to a full Service Delivery Transformation project allows Deloitte to work with clients on their full service delivery lifecycle and make sure that the customer is serviced in the most fit-for-purpose method required for any given activity; whether it be transactional processing via a shared service centre or global procurement via outsourcing.

The overall solution contains a number of different component offerings as well as value-added services which combine both proven activities activitie from the global market as well as Africa specific items.

Our core service offering includes Service Delivery Transformation: 

  • Service Delivery Transformation Assessment
  • Service Delivery Transformation Design
  • Service Delivery Transformation Implementation
  • Service Delivery Transformation Build
  • Service Delivery Transformation Site Selection
  • Service Delivery Transformation Analytics
  • Service Delivery Transformation Customer Centricity
  • Service Delivery Transformation Process Improvement

The Value-added services include Service Delivery Transformation:

  • Service Delivery Transformation Community
  • Service Delivery Transformation Location Risk Map(Africa)
  • Service Delivery Transformation Enterprise Value Map