Africa TMT Lighthouse
One stop: We are a single point of contact for Technology, Media and Telecommunications solutions and offerings that Deloitte provides for the industry
A toolbox: A tool box of solutions to reach into in solving your organisations’ biggest pain points
An accelerator: Because the solutions have been pre-packaged and tailored for each client experience, the move from ideation to client proposal is accelerated
Channel transformation is an interactive end-to-end customer journey map, showcasing specific high priority pain points that different customer personae experience throughout their lifecycle.
Virtual Product & Price Optimisation Platform (VPOP)
VPOP is a tool that quantifies customer choices, preferences and price elasticity relating to price and product features. It enables clients to scenario test..
Smart Capital Expenditure (Smart CapEx)
The Smart Capex solution uses analytics to drive better informed and data-driven granular investment decisions that enhance ROI.
Adaptable Organisation Network Analysis (AONA)
A survey-based platform that examines network connections, collaboration patterns, identifies silos, and even “sentiment” around influence and trust.
Application Programming Interphase-enabled platform ecosystems (API)
The API platform will enable a TMT client’s digital customers and partners to build or enhance their own solutions.
Bot Data and Analytics (BoT DnA)
Captures unprecedented content-level information, that enables you to leverage real-time, actionable Business Intelligence (BI) and operational insights for any bot within the organisation.
Cyber Security Advisory
The solution utilises the combined endpoint detection and response security alerts with security infrastructure alerts, database monitoring alerts and analyse against acceptable business..
Machine Learning [ML] models bring unprecedented accuracy and efficacy to challengingly complex optimization problems. In contrast to rules-based models, ML models derive the rules directly from the data..
Smart Contact Centres
Technology, Media & Telecom >>