2021 South African Telecommunications Sentiment Index

Deloitte in Collaboration with DataEQ

The 2021 South African Telecommunications Sentiment Index report highlights an annual analysis of consumer sentiment on social media towards the country’s major telcos. Having tracked over two million social media posts on South Africa’s major telcos from 1 January to 31 December 2021, the index addresses:

Consumer sentiment
How the telcos compare in the eyes of consumers in terms of service, network and pricing.

Industry risks
Which areas of social media conversation pose operational, legal, regulatory, or reputational risk.

Market conduct concerns
Whether telcos are adhering to the FSCA’s Treating Customers Fairly (TCF) regulatory framework with regards to their fintech offerings.

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