Deloitte Digital & Sprinklr

Deloitte and Sprinklr are helping brands transform their front office around the customer. We’ll help you re-imagine the possibilities for creating greater business value by becoming fully customer-centric.

By combining the right technology with a digital consulting agency, you can extend the value of your legacy investments using a platform that connects your existing systems of record (CRM, CMS, e-Commerce) with social channels, helping you weave the voice of the customer into each of your business functions and create a single system of engagement.

To do this, you should:
  • Listen and Discover Trends
    Discover the right topics and interests for your customers
  • Plan and Publish Content
    Interact with those customers
  • Engage and Moderate
    Create a personalized experience that is on their terms
  • Paid and Targeted Amplification
    Deliver the right content to the right person at the right time
  • Advocacy and Audience Segmentation
    Harness that relationship with continuous advocacy and loyalty
Key service offering

Deloitte Digital is the leading global service provider driving business and digital transformation. Called “the most powerful technology in the market,” Sprinklr’s fully integrated social experience management software powers more than four billion social connections across 77 countries.

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Key Contacts

Joao Ferreira

Joao Ferreira

Associate Director

Joao Ferreira leads our Salesforce and Sprinklr business in Deloitte Consulting Africa. His focus is on guiding our customers with digital solutions to enable world-class customer experiences. Joao is... More

Jessica Binns

Jessica Binns


Jessica is the SME for Sprinklr in Deloitte Africa. Jessica gained her Sprinklr certification at the Deloitte London offices in early 2018 and applied her knowledge by managing and implementing Sprink... More