Services

Commerce and Content

Our Commerce and Content team focuses on crafting meaningful B2B and B2C eCommerce strategies and solutions that leverage leading industry technologies to deliver human experiences. The team’s expertise spans all disciplines necessary to design and deliver solutions in an agile manner.

Our Commerce and Content team focuses on crafting meaningful B2B and B2C eCommerce strategies and solutions that leverage leading industry technologies to deliver human experiences. The team’s expertise spans all disciplines necessary to design and deliver solutions in an agile manner.


We believe that e-Commerce is a key component of a digital strategy. Through our Omni-Channel solution, we are able to assist our clients to engage with their customers and tailor the message to where and when they want it. Mobile and social technologies have introduced more options for consumers to interact with businesses, creating new opportunities as well as new challenges in the area of customer care. Businesses that operate across multiple sales channels, such as online and retail stores, and utilise reseller distribution channels can have difficulty delivering a consistent customer experience across the various customer touch points.

The Digital Production and UX build capability allows us to build websites and mobile apps in an agile way, by using Design Thinking to ensure that we create a meaningful experience for the end-user. Through our Web Analytics and Optimisation offering, we implement web analytics platforms for user tracking, analyse web data to measure performance against pre-defined objectives and propose modifications to optimse performance.

Through our Managed Services offering, we have defined a set of digital product solutions and services for enterprise. These are governed by service-level agreements which inform the performance and quality metrics. The solutions are tailored in order to provide the client with the optimum managed service model.

Key contacts

Robbie Quercia

Robbie Quercia

Digital Commerce and Content leader

Having worked in the Business Optimisation arena for over 20 years, Robbie has deep experience in the practical applications of technology as a process enabler and innovator. He plays a key part of De... More

Tony Sneedon

Tony Sneedon

Digital Interactive leader

Tony Sneedon currently leads the Digital Interactive team for Deloitte, focusing on crafting meaningful human experiences, using disruptive technologies. The team’s expertise consists of all disciplin... More