Services

Data & Content Management

Deloitte has helped many of the world’s leading organisations design, develop, and execute effective Enterprise Data Management (EDM) solutions for “structured data” to support business transformations, achieve regulatory compliance, and enable key business processes . Technologies frequently used include SAP, IBM, SAS/DataFlux, Informatica, and Microsoft. Our EDM offerings encompass: • Enterprise Information Strategy: Defining enterprise-wide strategy and roadmap for structured and unstructured data in line with corporate strategy • Data Governance & Processes: Establishing the organisation, policies, and processes to effectively manage enterprise data • Data Quality: Delivering solutions, processes, and governance to enable high-quality data • Master & Meta Data Management: Designing and implementing solutions and processes for managing key data objects, such as customer and product data • Data Architecture & Lineage: Defining systems, tools, and models that integrate with corporate infrastructure • Data Migration: Managing and developing migrations from legacy applications to new applications, such as ERP, CRM, and DWH In addition, organisations have a veritable library of information in the form of “unstructured data” residing in numerous documents, systems, the intranet, Internet, and more. Deloitte’s Enterprise Content Management (ECM) practice helps you optimise and find new ways to create, manage, distribute, and leverage this data. We assist with document management, knowledge management, case management, intranet and Internet, scanning and archiving, workflow, invoice processing, and integration of digital documents in existing applications such as ERP and CRM. Technologies frequently used include SAP, OpenText, Microsoft SharePoint, Adobe, and K2. Our ECM offerings encompass: • Content & Records Management: Developing a content management vision and strategy, roadmap, and business case. • Architecture & Tools: Developing the technology architecture blueprint. Advising on vendors and tools, or leading tool selections • Transformations: Analysing, designing, and implementing technology solutions and processes for managing content. Working in multidisciplinary teams, we can also manage the transformation in processes, culture, and organisation • Operations: Supporting organisations in their day-to-day ECM operations, or taking over the responsibility and operations for ECM solutions using our Application Management Services (AMS).

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