Customer Advisory and Experience Leader
Deloitte Place,The Woodlands
20 Woodlands Drive
Veronique is the leader of Monitor Deloitte’s Customer Advisory and Experience team for South Africa. She is a specialist in developing and leading growth, marketing, sales and customer experience strategies. She joined Deloitte in 2010 as an Associate Director in the Customer Advisory team where she developed revenue growth strategies with a focus on multiple industries and sectors such as Financial Services, Consumer Business, Telecommunications, Public Sector, Healthcare and Manufacturing.
Her areas of expertise include the following: growth strategies, business strategy formulation (including corporate strategies), value based and needs-based management, strategic (re)positioning, customer experience and customer experience management, market research, interactions and experience models, sales and channel strategies, marketing and sales effectiveness and brand equity optimisation.
Prior to joining Deloitte, Veronique served as a Chief Marketing Officer, a Chief Customer Officer and a Head of Strategy for 18 years in several leading companies in the EMEA region. She has a Ph.D. in Marketing, Market Research and Commercialisation; and a Master’s degree in Corporate Management and Economics.