Associate Director - Customer
Sales and Channel Transformation – Deloitte Africa
5 Magwa Crescent
Veronique is the Africa leader for ‘Customer, Sales and Channel Transformation’ under Deloitte Digital. She is constantly building high-value client offerings and the expert in developing transformative growth strategies, underpinned by digital, marketing/sales and customer experience/channel latest models and breakthroughs. She joined Deloitte in 2010 as a Director and created the European ‘Customer & Market Strategy’ Practice where she developed customer centric revenue growth strategies with a focus on Financial Services, Consumer Business, Telecommunications, Manufacturing and Healthcare.
Her areas of expertise include the following: growth and transformative strategies, customer strategy/experience, digital customer/platforms, digital innovation, omni-channel, go-to-market optimisation model, marketing/sales effectiveness, ethnography research, service design, customer analytics, value based pricing, agile selling/agile marketing/in sourcing.
Prior to joining Deloitte, Veronique served as an EMEA Chief Marketing Officer for 18 years in several top Fortune 500 companies. She has a Pg.D. in Marketing, Market Research and Commercialisation; and a Master’s degree in Corporate Management and Economics.