Business Design and Configuration

Businesses face a convergence of internal and external forces, from increased regulation and disruptive competitors to huge shifts in technology, rapidly changing customer bases, and evolving workforce demographics and dynamics. Responding to these changes within the constraints of an existing operating model may no longer deliver the value required to thrive in today’s marketplace. Instead, companies need to re-examine their old operating models to align with strategic objectives to deliver competitive advantage and create sustained value.

Architecting the operating model of the future

Monitor Deloitte’s Business Design and Configuration practice works with organisations to validate their transformation ambition, identify and prioritise the capabilities required for success and design the operating model to effectively deliver on the strategy. Serving as enterprise architects, we create the blueprint for how businesses can operate to deliver their strategy and develop the roadmap to help them get there. We help companies navigate and accelerate change by prioritising focus areas that drive significant value. This often involves two important activities: communication of a new vision that translates strategy into action; and facilitation of upfront discussions to guide detailed process, organisational and technology design.

Our approach is capability based, focussed on delivering the set of processes enabled by people and technology required to differentiate our clients in the marketplace. Capability is the demonstrated, consistent capacity to perform against a desired objective. It is defined through its mission, insights and governance and the combination of process, technology and talent required to support it. We are experience led, with each member of our team having extensive, relevant industry knowledge as well as programme, functional and technical experience in architecting complex business transformations.