Digital Human

Your challenge

As healthcare becomes person-centric and virtual solutions much more common, health consumers want easy accessible services. Normal chatbots only are text-driven, which lacks the capability of ‘hearing’ and mimicking real emotions. Different platform layers are needed to capture this.

Why Deloitte

Deloitte integrates all these layers. We create the user interface based on customer requirements and ensure that the conversation runs according to the use case. We tailor the technology to fit with your business processes and guide you through the implementation.

By leveraging our deep health industry knowledge and the hybrid-agile way of working, together our earlier experiences with developing Digital Humans before we can deliver a working prototype in only five weeks.

Our solution

Digital Humans can provide patient support and coaching, while still enabling a human emotional connection. They can answer patient questions 24/7, relieving professionals to focus on providing care.

A Digital Human is based on 4 platforms. The chatbot layer is the foundation of the conversation that digital people can have. This layer processes personal data. This can be, for example, Google or IBM Watson. The text of the chatbot is converted into speech using Google. Conversely, the customer's spoken question is converted back into text for the chatbot. A visual layer provides the background, speech and emotions of the digital human. This layer is managed by Uneeq. Deloitte integrates all these layers. We create the user interface based on customer requirements and ensure that the conversation runs according to the use case.

Meet our Digital Humans