Time to Transform: Part 4 | Deloitte UK has been saved
Transformation leadership transcends strategic plans and execution. It is a human journey inspiring scores of individuals.
The individual behaviours and capabilities of leaders act as a symphony resonating through your organisation’s cultural landscape.
Influencing the behaviours that spread through your organisation – these echoes and ripples shape the success of your transformation journey.
As transformation leaders, we are tasked with leading from the front, shaping the ambition and purpose for our people and organisations. Research suggests that more than 60% of organisational transformation efforts fail to deliver their desired results and generate true organisation value.
We know leadership demands adaptation through multiple roles, from being an ambassador to a strategist and a steward. Success in these roles requires leveraging the strengths inherent in our natural leadership style.
Transformation efforts often give rise to conditions of ambiguity, time pressures, competing demands and priorities, lack of talent, resources and capabilities that instigate derailing behaviours under periods of heightened stress and pressure.
If unaddressed, the resulting culture and behaviours can derail long-term transformation efforts.
All transformations – whether implementing systems, redesigning processes, or restructuring – are ultimately about changing culture and behaviours.
Therefore, the task facing transformation leaders is to recognise and pull on the organisational levers that strengthen positive tendencies while combatting negative influences to deliver sustainable change.
We invite you to consider the behaviours inherent across your leadership team and evaluate avenues to shaping and shifting your organisational culture. Helping you to understand and recognise derailing triggers, know your team and how you best work together to remain in harmony.
Insights derived from our work using Hogan assessments with over 12,000 leaders have indicated that more than 40% of leaders score highly across three scales: Bold, Mischievous, and Colourful. The behaviours measured within these scales undoubtedly aid leaders in achieving success. However, under pressure, negative behavioural aspects may begin to emerge. This can result in behaviours with the potential to disenfranchise their people and derail transformation efforts.
To work in harmony, leaders must be acutely aware of both the positive and negative sides of these scales. If unmindful of their negative behaviours, especially when under pressure, they may inadvertently cast a negative shadow over their people – derailing positive behaviours, ways of working, and ultimately, transformation efforts. The following sections of this paper explore some of the questions that leaders should be asking themselves, and the behaviours they should be focusing on to avoid slipping into derailing tendencies.
The tendency to be opinionated and energetic can be inspiring in good times, but during, but during times of pressure, these behaviours have the potential to be overbearing for teams with feedback disregarded and diverse views ignored.
By channelling this energy into fostering an environment of psychological safety, team members will be empowered to share their ideas openly and drive creativity, creating a culture of openness.
Unconscious biases that discourage alternative views or challenges in times of stress creates toxic work environments, stifling collaboration and creativity.
Creating an environment of trust and respect, encouraging diverse perspectives and challenges from any level is critical in creating an environment of inclusive leadership.
Leader’s confidence is invaluable but can also creep dangerously close to overconfidence during critical periods, leading to ignored evaluations and repetition of avoidable mistakes.
Data from our risk culture survey in financial services underscores a significant concern, with over 65%4 of staff indicating a perceived lack of accountability. This reflects a culture where feedback, agility and a commitment to improvement are overlooked.
Leaders’ vibrant energy creates an ability to captivate audiences. However, an innate desire for attention and impulsivity can result in a lack of care and disconnect with teams.
Notably, our data indicates that leaders in financial services score low (5 out of 9) on social flexibility – suggesting that teams are likely to disengage and disassociate themselves from leadership, particularly in times of challenge.
The pressure to deliver can often result in impatience and anger being projected onto responsible teams, in doing so reducing their autonomy and psychological safety and ultimately hindering productivity and creativity.
By cultivating mindfulness, leaders can learn to be present in the moment, listen actively, and respond thoughtfully. This approach fosters a culture of patience and empathy, which not only improves team dynamics but also promotes better decision-making and problem-solving.
Misplaced apathy and complacency can quickly turn into an attitude of indifference, driving a culture of stagnation and disinterest that stifles creativity and progress. Driving opportunities for collective ownership and accountability will create a sense of shared responsibility, where everyone is invested in the outcomes of the team and organisation, fostering a sense of purpose, and belonging.
The ability to mobilise and energise teams is a clear mark of leadership, but momentum doesn’t always ensure success, as teams need to be guided and able to prioritise across competing and evolving corporate initiatives.
High energy leaders may struggle to maintain strategic focus and discipline in their teams, ensuring they stay aligned with transformation efforts. This can have a knock-on effect on resource utilisation, time management while risking over- (or under-) commitment to tasks.
The captivating personalities and high energy amongst leaders create confidence in the transformation but this also has the danger of causing leadership to inadvertently dominate thought processes and decision making.
This dominance has the potential for creating unintended hierarchal constructs that prevent the integration of diverse perspectives and unlocking the wealth of knowledge held across the team – including that of more knowledgeable members.
Disengagement can be infectious – leaders who are disengaged create demotivating work environments that leads to low productivity and high turnover.
Empowering leadership, on the other hand, involves delegating responsibilities, providing autonomy, and offering support, resources and learning opportunities. This approach fosters a sense of ownership and accountability among team members.
Having spoken and worked with Financial Services transformational leaders, several derailers resonated with their lived experiences:
Strategies employed to overcome these derailers included:
A means to overcoming derailers ultimately lends itself to showing vulnerability, investing in personal relationships, and being grounded in the everyday – telling a compelling transformation story that is consistently told and understood across the organisation.
Sometimes as leaders, we forget that others are looking up to us, and that we are empowered. We can be decisive, act and drive forward transformational change.
How will you address your derailers? What will you do differently?
The Mischievous scale concerns seeming bright, impulsive, adventurous, risk seeking, and limit-testing.
The Colourful scale concerns seeming gregarious, fun, entertaining, and enjoying being in the spotlight.
The Bold scale concerns seeming fearless, confident, and self-assured; always expecting to succeed and unable to admit mistakes or learn from experience.
The Reserved scale concerns seeming tough, aloof, remote, and unconcerned with the feelings of others.
The Imaginative scale concerns seeming innovative, creative, possibly eccentric, and sometimes self-absorbed.
The Leisurely scale concerns appearing to be friendly and cooperative, but actually following one’s own agenda and quietly, but stubbornly resisting those of others.
The Dutiful scale concerns being compliant, conforming, and eager to please others.
The Sceptical scale concerns being alert for signs of deceptive behaviour in others and taking action when it is detected.
The Diligent scale concerns being hardworking, detail-oriented, and having high standards of performance for self and others.
The Excitable scale concerns working with passion and enthusiasm, but also being easily frustrated, moody, irritable, and inclined to give up on projects and people.
The Excitable scale concerns working with passion and enthusiasm, but also being easily frustrated, moody, irritable, and inclined to give up on projects and people.
Suzanne has 14 years’ experience working in Financial Services for major insurance and banking clients. She leads the behavioural change, workforce, talent, and cultural aspects of transformations in Financial Services often driven by the future of work and wider digital agendas. Suzanne leads large teams helping to get clients ready for change by designing and delivering behavioural change programmes and interventions; assessing, measuring and managing culture; defining future capabilities; shaping behavioural adoption and talent interventions; building workforce, HR and leadership capability; and executing work, worker and workplace transformations. Suzanne has a Medical Sociology MSc and uses her expertise and passion for social and behavioural sciences in her client delivery.
Tim is a Partner in Deloitte’s Consulting Business and runs Deloitte’s Leadership Practice within Human Capital. Tim has extensive experience of working with Senior Leaders globally to help them to shape, navigate and inspire workforces around the transformation agenda. Tim has over 25 years of experience in all aspects of transformation with a real focus on advising on the human factors – enablers and derailers. Over the past five years Tim has developed his passion for working with leaders and is an accomplished facilitator and coach. Tim plays a lead role in delivering Deloitte’s C-Suite Transition Labs – where he works with newly appointed leaders to transition into their roles. While Tim primarily focuses on the Finance Services sector, where he is a member of the Insurance Leadership team, he also has the privilege of working across the Private and Publics sector to bring the best of the Leadership practice to these markets and clients.
Samuel is a Manager in Deloitte’s Human Capital Financial Services Change practice. He has advised clients across all industries on their most pressing people matters, with a particular focus on culture visioning, measurement and change in the financial services. He is a key member of the Deloitte UK and Global culture community.
James is a Business Psychologist within Deloitte Leadership. He has delivered Leadership solutions across a range of sectors, including Financial Services, Legal, Oil & Gas, Manufacturing, Engineering, Utilities, Healthcare, Police and Fire services. He is primarily focused on the Financial Services sector. James enables businesses to deliver their strategy through effective leadership. He has expertise in framework design, succession management, leadership assessment and development, online assessments and executive coaching.