The Strategic Role of Facilities Management

Facilities management (FM) has developed into a major, thriving business sector and, as a discipline, continues to grow across the world. Well-managed sites and buildings enable organisations to function at their most efficient and effective level, achieving collaborations and offering real added value to the organisation’s core business.

The range of services covered within the remit of FM has become more complex, as FM has moved into the operational functions of client organisations. It is therefore necessary for service providers and their customers to acknowledge the role of facilities management in the organisation’s strategic operations.

Earlier this year, the BSA and Deloitte held an event to discuss the strategic role of FM.  In this article we outline key messages arising from the session.