Delivering the Digital Contact Centre
We believe there is a strong future for the contact centre in the post-digital world. The report looks at four key areas where the contact centre should evolve in the digital age.
Strategy and Operations Consulting
Our global network of Strategy & Operations professionals draws on the strength of Deloitte’s full suite of professional services and industry experience to help drive major operational change and resolve the most fundamental issues affecting businesses today.
The Deloitte CIO Survey 2014
The Deloitte CIO Survey report presents the findings from our 2014 global survey, this year with responses from over 900 CIOs, from all major industry groups in 49 countries around the world.
Re-invent sales for the 21st Century
Selling is getting harder and the old adage of sales being more of an art than a science has never been further from the truth. At Deloitte our focus is not only improving the effectiveness of sales reps and the sales function, but also how well the entire enterprise sells.
The next generation of business challenges present a new wave of organisation, talent, and HR challenges. Companies are focusing on global growth and scale, innovation, constant regulatory change, and now a post digital world.