Connected Health, Health Care


Accelerating the adoption of connected health

Patient-provider connectivity “anytime and anywhere”

Prompted by an increased demand for value and connectivity, health care organizations are making services more accessible and potentially less expensive while enabling “anytime and anywhere” patient-provider connectivity through Connected Health (cHealth). cHealth is transforming the patient-provider relationship with technology-enabled, integrated care delivery that facilitates remote communication, diagnosis, treatment, and monitoring. Are health care providers ready for this transformation? Will patients adhere to using connected health to monitor their conditions?

What is connected health (cHealth)?

The demand for value and an increasingly competitive environment are prompting many health care organizations to find new and more effective ways to improve care delivery. This includes making services more accessible and potentially less expensive by enabling patient-provider connectivity "anytime and anywhere."

Specifically, these health care organizations are exploring ways to:
  1. Facilitate communication between providers and consumers,
  2. Engage consumers, and
  3. Support prevention and management of chronic care outside traditional settings.

Connected health (cHealth) is technology-enabled integrated care delivery that allows for remote communication, diagnosis, treatment, and monitoring. An important goal of an effective, patient-centered cHealth approach is to improve digital connectivity between providers and patients to allow individuals to access the care they need, anytime and anywhere.​

Findings from the annual surveys of physicians and health care consumers

Are health care providers and consumers ready for this transformation? Findings from the Deloitte Center for Health Solutions’ annual surveys of physicians and health care consumers show that consumers’ interest in health technologies still exceeds their use, but the gap is slowly closing. And while most physicians are interested in cHealth and believe it has clinical value, many are not yet convinced about its ability to monitor patients’ conditions and adherence.

Deloitte analysis shows that a well-planned cHealth strategy that uses remote monitoring and telehealth for a targeted, high-cost patient population has the potential to increase health care cost-effectiveness under value-based payment models such as accountable care organizations (ACOs) or global capitation. This paper features cHealth scenarios applied to patients with congestive heart failure (CHF), a common and costly chronic condition in the US. Deloitte analysis suggests that using cHealth strategies such as remote patient monitoring or telehealth for a patient with CHF might save between $1,054 and $1,956 per patient per year.

Across the spectrum of care, cHealth strategies may help to reduce costs and improve health outcomes, patient satisfaction, and long-term consumer engagement. Yet, data integration challenges, privacy and security concerns, and provider resistance to adopt new business models have slowed cHealth adoption. Consumer demand and expectations, and the public and private sectors’ rapid uptake of value-based care (VBC) initiatives are changing the landscape for cHealth. In response, technology developers and health care organizations should consider the potential of cHealth savings, the investment costs for new cHealth technology, and targeted strategies for the patients who may benefit most.

Objectives of cHealth

In the world of connected health, the combination of sensors, networks, standards, augmented intelligence, and consumer behavior are creating opportunities to impact and improve the patient journey.

Key objectives of cHealth include:

  • Improve digital connectivity among consumers, providers, health plans, and life sciences companies.
  • Facilitate self-managed care, with the help of technology-enabled solutions, in a secure environment that protects consumer privacy.
  • Deliver care outside the traditional clinical setting, potentially providing better access to care at a lower cost.
  • Assist chronic care management and improve population health outcomes.
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