Perspectives

An intelligent approach to unlocking value in Service Delivery Transformation

Focus on risk from the start

​ More often than not in today’s market, risk management for service delivery transformation is frequently handled in an ad-hoc manner, with attention focused on risks as they arise over the course of time. This reactive, piecemeal approach is increasingly becoming inadequate, as the stakes associated with strategic misalignment, operational failures, cost overruns, security and privacy concerns and regulatory non-compliance increase.

Dedicated risk management functions should be involved in developing the strategy for the transformation, providing governance over program execution and addressing risks related to current and future operations – right from the very beginning. This fundamental shift in mindset can go a long way toward mitigating many of the risks associated with service delivery transformation before they proliferate and become costly to the organization, and progressive organizations will want to waste little time making this change.​

A proactive approach can go a long way toward mitigating many of the risks associated with service delivery transformation before they become costly to the organization.​

The four transformation risk management dimensions

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Meet the author

Susan Hogan

Susan Hogan

Business Model Transformation Leader

Susan is a principal with Deloitte Consulting LLP ...More

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