Perspectives

Helping government deliver

Transforming mission and support services

“Helping government deliver: Transforming mission and support services,” a report by Deloitte and the Partnership for Public Service, presents a vision of government transformation that moves beyond the familiar model of consolidating single functions (e.g., human capital, IT, financial management) to serve an organization. It extends to agencies sharing multiple support and mission-critical functions within an entire department and, ideally, across departments.

Vision of government transformation

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A vision of government tranformation

Case studies examine organizations that are taking different routes to building expertise and providing important mission services–from one that is co-locating several administrative services to one that is consolidating support and mission services for two government entities.

Included in the report are a graphical representation of the continuum of Federal service delivery approaches, key takeaways from case studies, and recommendations for organizations looking to set out on the service delivery transformation journey. 

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Jennifer Walcott

Federal Strategy & Operations Shared Services Lead

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Van Hitch

Specialist Leader, Deloitte Consulting LLP

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Ira Goldstein

Managing Director, Federal Government Services

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