2017 shared services survey results
Understanding the future of shared services
Since 1999, Deloitte has been conducting biennial surveys to understand how shared services organizations are capitalizing on leading practices and trends to address their business challenges and better meet their customers' needs.
Automation is here to stay…but what about your workforce?
Preparing your organization for the new worker ecosystem
Robotic Process Automation (RPA) offers great potential for businesses to get smarter and more efficient. Successful organizations will be those who embrace the change associated with this innovation, and refocus their workforce to maximize the value from this initiative.