Drive value from GenAI—and beyond

Deloitte and ServiceNow's 2024 Workflow Automation Outlook charts the path to maximizing tech investments in a transformative era.

Building a foundation for what’s next

Deloitte and ServiceNow identified five workflow automation trends and a road map for to navigate rapid change in 2023.

Then, GenAI unleashed new innovations faster than we ever could have imagined. In 2024, you must make the right GenAI moves to avoid the hype—and discern what drives value and what’s just noise.

By staying ahead of these five trends, you can propel your business into the future:

  • Tap into the human element of AI to win investors trust and support
  • Invigorate your digital core to modernize your infrastructure, systems, and tools
  • Protect data with confidence and lead the cybersecurity charge
  • Innovate in your industry to solve tough challenges
  • Unlock value from the next generation of managed services to translate tech into ongoing business value

Read the full Workflow Automation Trends Report to learn about the Deloitte and ServiceNow solutions that help your organization rise above these challenges.

Access the Global report (English only)

Download the Report

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