Maintaining resilience in the payments ecosystem

The response to and recovery from COVID-19

As the number of people and businesses around the world affected by COVID-19 continues to surge, health and well-being remains our central focus. Fortunately, during this crisis we can rely on the continued effective performance of our financial services ecosystem. Access to secure and resilient electronic payments infrastructure is critical during these uncertain times. The payments ecosystem continues to step up to the challenge.

While it will remain resilient throughout this crisis, the strengths and limitations of any system become apparent under stress. Deloitte has identified a number of areas where we see opportunities to strengthen payments now and in the future. We are confident that the payments ecosystem can become even more robust through pragmatic actions performed in the short term and during the inevitable recovery from this crisis.

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